AX Marketplace requires for the first year and strongly suggests for the following years that you purchase our Support/Upgrade program. This provides the Element owner the following:

• Compatibility warranty with the latest Microsoft Dynamics AX Service Packs/Releases. Thus as Microsoft releases new Service Packs, hot fixes to new releases, all that you own as part of your Microsoft Enhancement year fee, your Elements will be compatible with these updates.
• AX Marketplace will be providing new features/functions to it’s Elements and will provide these to our Element owners who are on Annual Support/Upgrade program. Many of these new features/functions come directly, as did the Elements themselves from our customers’ requests. Our goal is to add additional functionality into our Elements, rather than customize individual Elements for our customers, thus expanding the Business Productivity for all Dynamics AX End-users.
• E-mail support on your Elements is provided as part of this Annual Support/Upgrade Program. If assistance beyond E-mail is required and it is related to a problem that is identified as an issue in the AXM Element, additional support will be provided at no additional charge via the best method identified including e-mail, remote, and phone support. If this is assistance is desired and it is not identified as a problem in the Element, this time will be billed at our standard hourly rate for Support of $60 USD an hour.

10% of the Element purchase price is the annual price of the Support/Upgrade program.  Each year you will receive an invoice 30 days prior to the anniversay date of your Element purchase for the next year's annual support/upgrade program.